Frequently Asked Questions
Here are some of the most asked questions. If you don't see an answer to your question here send us an email.
- How quickly do you ship items?
- Order where all products are in stock usually ship next business day. If your order contains a preorder or back ordered item then the entire order will ship when all items are instock. You will always get an email containing you tracking details when an order ships.
- How do I know if an item is back ordered?
- When you look at a product on our side just below the price it will say when an item is expected to ship IF it is back ordered. If not, you will see how many are in stock.
- If you scroll down to the product description you will see at the top of that section something like this. "______ is backordered and will ship as soon as it is back in stock.
- If you look at items in your cart you will see text below any back ordered item stating that it is backordered.
- What is your return policy?
- You can see our full return policy at https://turnmeyers.com/policies/refund-policy
- I placed my order a week or more ago, where is my order?
- If you placed your order a while ago and have not received it or a ship notification, chances are an item was on back order or preorder status when you placed it. Please check your order confirmation as well as each of the items on the website. We ALWAYS send ship confirmations and orders out next business day if items are in stock.
- Don't you split ship if not all items are in stock?
- No, we do not. As a small business we cannot afford to eat all of those shipping costs. If you'd like to pay for one of the shipments just send us an email and we can work with you on that to split ship. You simply would have to pay for the first shipment shipping and we would ship the second for free.
- What are your hours?
- Our website is open 24x7 for shopping
- Our store location and hours are posted at the bottom of each page on our website. We are usually only closed on Christmas and Easter, but if we have to close for an issue we post that on our Facebook Page.
